How can I back up my data?

If you are registered with Flo (this can be done in More > Profile > Save Data), then your data will be safely stored on our side.

You’ll always be able to restore it if you switch to another device. Just press the Restore Data button upon the start, indicate your email/password and you’ll be shown your past records.

Why is my address not found?

If your email address is not recognized by the app, it might be that you used the app anonymously.

Do you have access to the device that you originally installed Flo on? If so, please open Flo on it, and instead of logging via the Restore Data button, create a new account and then contact support directly from the app. Specify your problem and don’t delete any symbols from the letter.  We will help you to restore the data.

If the device has been formatted, broken or lost, then there is, unfortunately, no way to restore the data. In this case, you’ll need to start from scratch and register the account: More > Profile > Save data.

Why do I see different data on 2 devices if the account is the same?

In Flo, we have no real-time sync, so if Flo is running on 2 devices and you add some information on the first device, you’ll need to log out on the second device. When you log back in on it, the data will be updated.

My email is already in use. How come?

You may already be a Flo user and have a registered account. In Flo, one email can be used in one account, that's why you get the error.

To log into your previously registered account, please follow the steps:

  1. Open Flo > More > Profile > (scroll down to the bottom) Log out > Choose Yes.
  2. Press “Restore Data” at the very bottom and enter your registered email and password. If you don’t remember the password, press “Forgot your password?” and we'll send you a link to reset it.

I have forgotten my code. How do I reset it?

For Android:

In order to log into your account, please enter these codes one by one in order to reset the forgotten access code:

1988
2712
0702

Once the code is disabled, it can be set up once again in the app menu.

For iOS:

Please follow these steps to log into your Flo account:

  1. Open Settings on your device
  2. Find Flo on the list of apps (a pink icon with a white feather on it). Open it.
  3. 3. You will see the "Code" button. Disable it.

Once the code is disabled, it can be set up once again in the app menu.

How can I restore the data?

If you have a registered account (tied to an email address), please do the following:

  1. Open Flo > More > Profile > (scroll down to the bottom) Log out > Press Yes.
  2. Press “Restore Data” at the very bottom and enter your registered email and password. If you don’t remember the password, press “Forgot your password?” and we'll send you a link to reset it.

If your email address is not recognized by the app, it might be that you used the app anonymously. Do you have access to the device that you originally installed Flo on? If so, please open Flo on it, and instead of logging via the “Restore Data” button, create a new account and then contact support directly from the app. Specify your problem and don’t delete any symbols from the letter. We will help you to restore the data.

If the device has been formatted, broken or lost, then there is, unfortunately, no way to restore the data. In this case, you’ll need to start from scratch and register the account: More > Profile > Save data.

Can I share the app with another person?

Flo doesn't offer partner mode or data sharing at the moment, but those ideas are on the list of possible future improvements.

Another person can access the app on another device with your login and password via Restore data button. However, if Flo is running on 2 devices and you add some information on the first device, you'll need to log out on the second device and log back in for the information to get updated, as there is no real-time sync.

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You will receive a one-time SMS. We will not store or use your phone number in any other way.