Senior Data Analyst

We are looking for the Senior data analyst to join the Brand Marketing & Communications department to bring data driven insights and fuel informed decision making. Building the frameworks to measure impact of brand campaigns, and developing a framework to continuously improve customer support services will be the core focuses for this position. 

Brand Marketing & Communications: 

• Develop the framework to identify business increment of brand campaigns and communications 
• Partner with the team to set up and measure the effectiveness of campaigns
• Develop statistical models to determine business impact of improving brand metrics
• Act as a thought partner to the team advising on the needs relative to insights extraction and building out experimentation framework
• Deliver actionable insights to stakeholders within the organisation
• Provide brand findings as an additional input into our budget and target setting

Customer Support:

• Analyze and monitor incoming Customer Support ticket volumes and use data from multiple sources to forecast future ticket volumes to support in efficient resource management
• Use the information and insight gained to share knowledge of customer support across the business, ensuring stakeholders understand the insight shared
• Develop a model and visualize trends in the different categories of tickets
• Research the dependence of product performance metrics on support tickets.

Requirements

• 3+ years of prior experience in the data analyst role.
• Data visualization and analysis skills.
• Excellent SQL and experience in querying BigData platforms (e.g. Presto, BigQuery, RedShift).
• Experience in analyzing data with Python.
• Good documentation and communication skills.
• Understanding product metrics would be an advantage.