Senior Data Analyst (Brand & Support)

Who we are looking for?

• Senior data analyst which can join our Brand&Communications team to help them with the data-driven approach. 

Your workload will be distributed approximately by Brand (40%) + Support (50%) + HR analytics (10%).

Challenges in the Support team:

• Create and monitor a forecasting model of support team load aiming to decrease time to answer.
• Create a model and visualize trends in support, highlighting tickets related to the new product features, monetization and etc.
• Research the dependence of product performance metrics on support tickets.

Challenges in the Brand team:

• Help with the refinement of the market research process and methodology - make it regular, define metrics, manage the process of collecting and controlling the quality and representativeness of the data obtained.
• Analyze the results of the market research, highlight trends, interact with internal customers, assist in the interpretation of results, develop recommendations.
• Help to estimate the ROI of our PR activities.

Requirements

• 3+ years of prior experience in the data analyst role.
• Data visualization and analysis skills.
• Excellent SQL and experience in querying BigData platforms (e.g. Presto, BigQuery, RedShift).
• Experience in analyzing marketing & brand researches.
• Experience in analyzing data with Python.
• Good documentation and communication skills.
• Understanding product metrics would be an advantage.