How does Flo respond to data requests?

Updated Nov 5, 2024

What are data requests?

Like every company, it is possible that Flo might receive a request for member information from third parties, such as law enforcement, government agencies, or private parties in civil lawsuits.

How Flo responds to data requests

These types of demands are rare but will always require us to balance our commitment to protecting your privacy with our legal obligations to comply.

Please know that the privacy of our members is paramount to us. Even in instances like those outlined above, Flo will always advocate for the protection of individuals’ privacy rights and challenge the legal validity of any disclosure request. 

Before Flo considers sharing any data with any third party, Flo insists on all requests being submitted to Flo’s chief legal officer and being presented with a legally valid request (such as a subpoena or court order) that:

• Is properly served upon Flo
• Has legal jurisdiction over Flo, based in the United Kingdom
• Clearly specifies the data that is being requested

We then carefully review any such demand, including undertaking a full legal review, to ensure it is legally sound. 

We will always contact you via your registered email address, where possible, to tell you about the demand, except when we are legally prohibited to do so.

Flo’s Anonymous Mode

Anonymous Mode was created so that no one — not even us — can identify you by your health data. That means you can use Flo without any risk of your information being traced back to you.

In the event of a legally valid demand or subpoena, please know that Flo cannot identify you if you are using Anonymous Mode and therefore cannot fulfill any information requests for Anonymous Mode users. Find out more about Anonymous Mode. 

Even if you are not using Anonymous Mode, Flo will always act with your privacy in mind by challenging requests and seeking to limit any information provided.

Your body, your data

At Flo, you’re in control of what you share with us. You can request a copy of your data in the Flo app settings or by emailing us at support@flo.health. 

Visit our privacy portal to read our Privacy Policy, get your data protection questions answered, and meet our privacy and security team.